I highlighted my story in public after giving Kwik Fit the opportunity in private to put right their wrongs.

The blog post and anti-fan page are available for the multitude of other poorly-treated customers to have their say, raise their issues, and be heard.

publicly discussing a business which is risking customers’ lives is a much bigger issue than simply giving the organisation negative press.

Sighing in disbelief.

One day, I took my car in to be checked as I was heading to a festival in a couple days and wanted to make sure my car was okay for the road. After 15 minutes of waiting, the man came back and said there were two nails in my back two tires.

“That’s odd, how did they get there, can i see?” So i went round to the workshop and saw these two gold nails directly in the center of my back two tires. They weren’t scratched so they had clearly not been driven on for very long…if at all.

So I had to get my tires replaced costing me £120 roughly.

I met my friend Josh at the pub and told him that I was in kwik fit that day, he wasn’t working as it was his day off. I told him i thought they had purposely put the nails in my tires so i would have to get new ones. And he pulled a face and said “yeah they probably did.”

he admitted to me, face to face, that his company purposely put nails in peoples tires so they buy more. Not only that, but he told me that if you have an expensive car like a Jag, they would purposely savatage the tires and breaks as they cost more to repair.

This is an employee of Kwik fit that told me this. I urge every one of you NOT to take your cars there. They are seriously trying to rob you, and put your lives in danger.

You’re very welcome – pleased to highlight an event run by a good guy such as yourself who’s not afraid to put his head above the paraphet and be different, alive and energetic in social media marketing.

And, of course, happy to help passing on information, advice, hints and tips on best blogging practice as and when it’s relevant for the What’s Next? UK events.

Very best wishes.

Obviously knowing that Kwik-Fit provides a free brake report, I stupidly decided to go ahead with it- to see what needed doing.

In the process of getting checked, it was less than ‘quick’, other customers came in after me and was looked after before they went to my car. Until I gave the Supervisor some stern looks, he only realised that he should take my car for inspection next.

After waiting for 1.5 hours, the brake report came back. On the report, there was a long mention of the various ‘required’ issues that needed fixing! From a simple grinding noise, which was obviously the brakes wearing out turned out to be an issue that needed a new caliper, a new disc, brake fluid and so on. The quoted price came up to £490. I said that was impossible, then he said he could move it to £420. I said no thanks! As it was obviously a lot of things didn’t need to be done!!!

I went a step further by taking my car to another garage, they mentioned that nothing was required AT ALL!

I am fuming that Kwik-Fit still, after a lot of media exposure about their cowboy operations still manages to run their business this way!

Where is the business sense in these guys?! Where are Kwik-Fit’s ethics?!

However, I know for a FACT that I won’t be going back to Kwik-Fit. Other than taking my parent’s automatic car in and ask them to look at a ‘clutch’ issue I have and see what rubbish they can come up with!

I blame myself entirely for taking my van here – everybody seems to know someone who got ripped off at Kwik fit. I took my van to a local garage around the corner a couple of days later, who took half an hour to find a worn pad grinding against the disc (which they showed me), and replaced both within an hour.

I’m most annoyed that they seemed quite happy to lie to my face. It would have been much better to just tell me that they were too busy to get the work done in the time I had, and offer to book me in on another day – I would have been a bit annoyed that they wasted my morning, but not half so pissed off as I am now. What kind of stupid management policy suggests that lying to customers is ever a good idea?! I wish I’d come across this blog earlier, and avoided Kwik-Fit altogether.

I took my car for a routine MOT and service whilst 6 months pregnant. The car had less than 19,000 miles on the clock, was used no more than once a week for short journeys and had a full service history from the manufacturer. I got a call, where the Kwik Fit employee sounded very concerned that my tyres were “borerline legal” and that the brake pads and discs were “wearing dangerously low and should be replaced as soon as possible”. Those are not phrases you want to hear when you are expecting your first child! I know nothing about cars, but I do recall thinking it was very suspect that Suzuki hadn’t mentioned that any of these things were beginning to wear out. But, hey, Kwik Fit are the “boys to trust”, aren’t they? So, naively, I paid out the best part of £600 (money put aside for baby items).

Then I saw Watchdog. My gut instinct had been right and I had been well and truly ripped off, just like so many others. I complained to the area manager, but as I had not asked for the old parts (yes, every preganant woman wants to take home old tyres, brake pads and discs for inspection!), they said nothing could be done. They thought that patronising me by going through the accompanying paper work over the phone (obviously written to tie in with what they were telling me about the condition of the parts) would make me say “Oh! ok then, if the paper work says so, it must be true!”. When that failed I was offered vouchers. I told them to shove them. I will NEVER go near the place again, and will urge everyone I know to boycott them too.

Really appreciate your kind words involving myself and the event. If you can’t make it to Cardiff on Feb 6th, we are hoping to roll out similar WNE all over the UK in a regional format and we would love to have you on the next event as our resident Blogging God.

Thanks again. It really does mean the world to me to have someone like you supporting What’s Next? The Social Media Event.

Until Next Time,

ABBII