Well, after much editorial input and a huge number of customer complaints here (all unanswered by Kwik Fit management) the bell is tolling for this crafty corporate.
A corporate which delivers life-threatening service, shocking customer treatment, and appalling employee practices, too, judging by some of the feedback on the anti-fan Facebook page established on the back of my original blog. Now, payback time.
BBC Watchdog will be highlighting Kwik Fit in their flagship, primetime programme this Thursday evening. To millions.
No more running, no more evasion, no more silence – the bell is tolling for you, Ian Fraser, Simon Benson, Dave Rees and associates. Your corporate PR team can’t save you now. Karmic Law in action. Bring it on.
Tweet your pre-programme thoughts and inputs to BBC Watchdog’s Twitter feed. Let’s ensure the show hits Kwik Fit hard.
Try getting hold of Kieron Mortlock, Steve Georgeson, or even Kes Lal (area saless manager on south coast) see what they have to say about ‘up-selling’, over selling, bull crap about un-repairable punctures (allegedly) and needing new tyres… they bully the staff to sell, sell, sell…to protect their bonus’s and jobs. Screw the little people below them!
Sorry i took soooooooooo long to get back to you had some family issues
Anyway i work for a BMW dealership at the mo(area and name will be withheld as i dont want to loose my job) but previously in a Ford dealership further down south and upselling goes on here too which i dont agree with but hey it puts food on my table to feed my children, The thing is the shiney sign outside that says “Yes sir/madam you need a new giggle pin on the tickle shaft and it will cost 300″ they believe you and dont argue or request to see what needs doing so my point is its not just sh*tfit that upsells its everyone! oh did you all know the average price for labour charges in dealerships is 126 an hour not including parts? no? well you do now!!
looks likes stevie b knows wot heres on about all day every day being threaton with ur job u if ur not performing they threaton u with the sack happens day in day out u can see why they keep getting caught out would love to see more managers from k f to put some comments on here
I’ve used two Kwikfits in the last couple of years and incompetent doesnt even begin to cover it. Completely messed up changing a tyre and 2 more trips to rectify had my tracking and alignment so far out the car was trying to drive itself off the road.
Oil change, yes but you’re meant to take the old oil out first, thats what change means, and theres a maximum level on the dip for a reason.
They cant change oil, they cant change a tyre, what can they do? Oh charge, yes they manage to charge alright. Never again.
I have worked for kwik fit mobile dealership department and can vouch for being bullied sell five tyres minimum per day and if it dosent get hit jobs are at risk ive witnessed with my own eyes customers being ripped off and know customers with repairable punctures have been sold tyres ,and also there was a rule when things got tough and it was if only one tyre needs changing on an axle to fit BOTH?? Ive heard fitters say I do anything to hit target ……reson being if you dont you may not have a job,pure bully tactics.
Shocking stuff – and many thanks for your candid honesty.
It appears that Kwik Fit treats internal customers (employees) as badly as it treats external customers (us lot) on a regular basis.
You have to remember that the current owners of Kwikfit paid over the odds for this business and have other investors to answer to.Their only interest is to make themselves a fat profit on their shares like all these ‘consortium buyouts’.
They have’nt the slightest interest in improving the ‘integrity’ of the business which of course if they were able to do this might just induce some customer loyalty therby improving longer term profitability etc. etc.
Because so many of these company buyouts are financed by debt i suspect the pressures to repay this debt is intense with the lenders breathing heavily down the directors necks. Yes no!!
Hi Graham
Excellent points, and thank you for the insight.
However, I’m confident that the majority of unhappy ex-Kwik Fit customers are not too concerned with the financial state of the parent company, but very concerned with the poor service they’ve received.
Thank you for your comments – useful stuff.
I admire when somebody stands up and speaks the majority of. There are there are not enough bold people on the planet to stand ” up ” for what they also believe in.
i have worked for Kwik fit since last year, and everything was going smoothly whilst i was hitting targets , the moment i moved depots to a failing one , my ops manager became a nightmare to work with, the constant pushing and bullying to “look” for the extra faults or work was unreal, and because i dug my heels in my supervisor suddnely started clocking me out wrong on my days out, i can only assume he was told to by the ops manager and the reason for this wil become very clear in a minute.
I took some leave and spoke with another ops manager who agreed to transfer me to another region so i phoned my ops manager and told him from that moment onwards it has been unbareable, to the extent now he has refused to transfer me to the other region (even though I have gone) he is still booking me out as absent, which generated a HR disciplinary against me , because i managed to get that one put down he has now raised a second one against me , now i just learned that I have just worked this month for free as because of his actions in not transferring me i will not get paid. HR response is get him to transfer you then we will help….. Kwik Fit say they are for the little people and for their customers but from a centre manager POV all they want is to rape the customer as much as they can and come across as the good guy, it is an evironment where if you don’t tow the ops managers line or the DD’s line your life is hell and they will try to force you out as quickly as they can unless you do as they bid.
The man you should be going after is the head of the pack..PAUL BOULTON who is the real head of KF
This guy is the main threat to all the staff including the ops managers..he is an absolute bully and has instilled such a reign of terror over KF that what he says goes.I was a former ops manager for KF while he was at his worst and the endless phone calls and daily threats to hit the targets which can only be met through ripping off customers….when a customer complains he gets sudden abnesia will sack the staff involved who are following his orders.
He really is a modern day FAGAN who gets all his little followers to do his deeds.
Kwik-Fit will never change as the beast is too big and they continually advertise to try and keep customers…they allow staff to do brake work after a short course and they have ran out of proper mechaincs and motor trade trained managers now so they are taking guys trained by mcdonalds and other fast food chains.
These guys are a joke
I am self employed and Kwik Fit damaged my vehicle replacing spark plugs during a servicing. I had to go to trading standards, a solicitor and the local small claims court. Kwik fit were obstructive and awkward throughout and the manager, customer service and fitter who did the damage lied 20 times in court. The Judge found Kwik Fit’s evidence not credible and granted me the full amount claimed for (loss of earnings) and 10% to cover costs as per small claims rules.
It took me a full year to sort out and my business has still not recovered as I lost regular customers I had for 10 years.
If Kwik fit damage your vehicle have evrything in writing (although kwik Fit will try to avoid this), always have witnesses with you when speaking to Kwik Fit, contact trading standards and take legal advice. Do not let this shoddy company get away with it!
Kwik Fit ripped me off for £400 by running down my battery & alternator while the car was left in their care. I put my car into Kwik Fit Cheltenham Road, Bristol for an MOT the day before I was due to go on holiday. The car failed its MOT and Kwik Fit told me that they needed to order a small part in order for it to pass and I should keep the car on their forecourt while I was away, otherwise I’d have to pay for a retest if I took the car away.
I left the keys with them and they said they’d fit the part and pass the car’s MOT while I was on holiday. I came back from holiday to be told that my battery and alternator had both died while the car was on their forecourt and it would cost £400 to replace them. Both were fine when I took the car into them, and also when they originally tested it for the MOT. When they gave me the news I was back at work so couldn’t get down to the garage to verify their claims. Assuming the battery or alternator weren’t working I couldn’t take the car to another garage, so I had to pay them the money. Looking at the bill they gave me there was no original part they had to order on it as they’d claimed. Avoid these con artists at all costs
My beef is not with the quality of service – I’ve used a small garage in Bristol called Renatec for over 15 years and they’re great.
No, it’s the fact that the Cheltenham Road, Bristol branch is so run down it’s a disgrace – weeds in the forecourt, hasn’t seen a paint brush in many many years, filthy windows. Says a lot that a business has zero pride in itself, is in such a state and brings the whole area down.
I have had a similiar experience to many contributors and still have an unresolved dispute with Kwik Fit. Unresolved because they hope that if they delay enough I will go away. I think the easiest way to resolve all our problems is to get together and bring a class action against the company. It may sound scary and expensive but need not be. All those who may be interested could make themselves known on here.
I have just had a frustrating trip to my local Kwik Fit,
I had pulled in with an issue with my brakes,one of the hoses had split and was dripping fluid, after almost an hour waiting the guy comes back to me with a price…£379! yes, £379 to replace the hose which apparently only come in pairs, he then informed me it was for replacement pads and replacement disks as mine are ” Pitted severely and need changing” funny that, seeing as 4 weeks prior Kwik Fit had passed the car in an MoT with no advisories, when i mention this he tries to fob me off with the excuse “they only do a mechanical test on brakes during an MoT” a fact i know is untrue. I ask him if he can just replace the broken hose to allow me to get home to do the disks myself to be told “no im afraid i cannot let you do that” He then comes back to me after i tell him the price is rediculous and cannot afford it with a different price stating that he had found out other cheaper parts will fit and work on my car, the customer service is a disgrace, seems they are only ever out to rape people’s pockets and 9 times out of 10 do a half assed job avoid at all costs!
Hi there, I discovered your web site by means of Google at the same time as searching for a similar topic, your site came up, it looks great. I’ve bookmarked to favourites|added to bookmarks.
Thanks for this insider insight Rob – very revealing.
Hi. I recently used Kwik Fit on Cheltenham Road, Bristol for a brake problem. I booked my van in online for a 9am check to look at a grinding brake. I’d booked in a couple of days in advance, as I knew I’d need the van during the afternoon on the same day. When I dropped it off I checked that they would be able to do the work in plenty of time – I was reassured that it would take 20 minutes to check the brakes, and then perhaps an hour to fit any necessary parts. When I called them at midday to find out how they were getting on, they hadn’t even looked at it yet! I told them again that I needed the van in the afternoon, so they said they would get straight onto it. Two hours later they called me in to collect it – the manager was very apologetic, but reassured me that everything was fine, the brakes were ‘perfect’, all the pads were ‘fine’, and all they had had to do was strip off a rust ring that had built up on the edge of the brake disc – all for no charge. I was quite pleased with this, until I drove about 30 yards down the road and the brake started grinding again! Exactly the same as before – and I mean EXACTLY the same. Almost as if they hadn’t bothered to look at it at all and fobbed me off with a load of b******t. When I looked at the wheels they were all still covered in road-dust and there was no suggestion that they had even been removed to check the brakes.
I blame myself entirely for taking my van here – everybody seems to know someone who got ripped off at Kwik fit. I took my van to a local garage around the corner a couple of days later, who took half an hour to find a worn pad grinding against the disc (which they showed me), and replaced both within an hour.
I’m most annoyed that they seemed quite happy to lie to my face. It would have been much better to just tell me that they were too busy to get the work done in the time I had, and offer to book me in on another day – I would have been a bit annoyed that they wasted my morning, but not half so pissed off as I am now. What kind of stupid management policy suggests that lying to customers is ever a good idea?! I wish I’d come across this blog earlier, and avoided Kwik-Fit altogether.
I had my rav 4 mot and it failed on no water in washwipe which i stated on day also a bottom drop link cost for repair about £60 pounds and tracking will be done rebooked in watched mechanic fit drop link bar and drove out hey no tracking carried out, on bill i was charged full price total cost drop link £78 and tracking £33 and asked if it was carried out reply yes reported to complaints and advise he might have forgot to do surely this would be a safety issue if work was missed cant cant get better than i quick fix fitter..
the whole automotive repair industry has question marks hanging over it, and not just this industry, this is rip off britain, get smart or get used to getting ripped off.
Had my wife’s Citroen C1 minor service done last week.
This week, I broke down on her way to Bath – diagnosis – loss of oil due to wrong oil filter being fitted.
The engine is seized – looks like a write-off.
Now faced with challenging KwikFit – the invoice seems to show that the correct filter was fitted, buit the garage that towed her away says the filter is definitely wrong.
It seems that Kwik fit have managed to get away with far more than a company of that size should have. Surely this should be looked into by a trading standards group.
I am currently awaiting the return of my Toyota Corolla. It seems they can add vandalism to their repertoire of abilities. They tried to replace a disc and 2 pads and broke the bracket that the caliper sits on. 3 days in the garage and £326+ later and I still don’t have my car.
I will be contesting this in a small claims court and maybe I will sue them in accordance with their ethical practice statement.
They are the sh*ts of the car mechanic world! This is what makes people go to dealers instead of local garages.
Kwik fit, you are a scourge and you should not only be ashamed of yourselves, you should remove yourselves from the trading floor.
As a manager for Kwik-fit for 18 months I have only just come across your blog, I have read the post what happened to you, and read most of the comments if not all, looking from the point of an employee I see what th ex employees are saying and yes that is how the company used to be run.
It was run like they say get the money,upsell as much as you can, the reason for this is because at the time the company was owned by people that wanted to sell it and make a profit, I’m not going to scream and shout at anyone on here as I don’t see the point, you all have he right to free speech,
I just wanted to say it was a treble thing to have left your car the way it was and the way you have been treated, and it wouldnt have happened in my centre (and no I’m not telling you which one I run as it is not
important)
It does get to me that tho the comments on this page do go back as far as 2009 I think I noticed, it does seem there is a little bit of a hate campaign going on, if the company truly was so bad why do they still trade? Why do people still get there work done in there centres?
The answer is they ar good to work for, they can service your car and repair them, and they ar value for money, no you wont get dealer parts put on your car, if you want those parts go to the dealer in the first place and pay 3 times as much, you will find so may complaints about th company that’s just a matter of numbers, Kwik-fit are the biggest in Europe so therefore you will get the most complaints but what’s the ratio??? 1:1000 1:2000 I know the numbers, you can moan all you like which you are and I will not knock you for it, it’s free speech after all but dont you think it’s time to move on??? Run a blog about dick lovett BMW main dealer, I think you would be surprised to find how many people are pest with there service to
Late last year I bought four Rainsport 2 Tyres with fitting and wheel alignment from the Leominster branch of Kwik Fit. I used them despite previous poor service in other branches but took the chance, what can you cock up fitting four tyres? Well the answer is to only fit three, as I just discovered when having my car seviced by VW, one of the original Continental tyres fitted on the car when I bought it was still there, not only that I have been driving with a dangerously bald tyre for months.
I don’t know if I have any recourse as it’s six months since the tyres were fitted but I can warn future customers just to go elsewhere and also if you have to use them check you get what you pay for.
Thanks for the warning, Robin.
Hi ‘Manager for KF’
Thanks for your comments – and I’m sure many of the readers here, including the 100 visits per day to the blog, would like to know which Kwik Fit branch you manage.
Crucial information, really = so we can see at least one branch delivering on basic customer service.
You mentioned ‘why not move on’ in your comments – you’ve missed the point. The blog post exists (having unsuccessfully attempted to resolve my own life-threatening service delivered by Kwik Fit Whiteladies Road branch) to provide a platform for other UK ex-Kwik Fit customers who have received poor service and been ripped off. It serves that purpose well.
The blog post also provides an alternative view to the ‘Mate’s Rates’ TV advert campaigns, which portray Kwik Fit as a jovial, friendly, garage-next-door type firm. The power of Google means that this blog post sits online giving a number of alternative experiences from many customers across multiple Kwik Fit branches – far from moving on, it’s about providing a platform for comment.
That will always be relevant.
Finally, you mentioned highlighting poor service from any dealership, such as Dick Lovett BMW. Irrelevant – this blog post is specifically focused on Kwik Fit. Always has been. And continues to offer valuable reading for all.
It would be useful if you could use your real name, and name the Kwik Fit branch you manage here, too.
he can’t give his name as he’ll get fired … kwikfit does not allow commenting on ANY media forum !
Evening again,
I’m sure you and your readers would like to know who and where I am but I’m sorry I cannot tell you as I could lose my job over it and as I have said I do like my job, and not to be rude I don’t offer basic customer services I pride myself on my customer service as this is always at the top of my list, for two reasons a) you don’t go to a car garage to browse for goods your there because you need something and b) great customer service helps in a way I think to ease the blow, my views maybe wrong and I’m sure many people will disagree but it’s what’s keeps me going and gives me a great customer base.
I will only say its in the area of bristol otherwise I would not reply to your blog,
The mates rates campaigns is advertising, and if that’s the way it portrays to you that’s your idea but they have always been this way from the start with dancing employees and the song they have never changed and I think that is how I see myself and my team of staff, because like I said no one comes to window shop your there because you have to be.
Providing a platform to comment is relevant your right I never said anyone shouldn’t, but comments are not what you where doing in some of your post and responses your aim was to bring the beast to its knees and cut off its head, to my eyes anyway, that was for me how I see it but in another way thinks of the thousands of jobs that would be lost! Is it not hard enough to find work as it is without more people being unemployed?
Everything you have said is true im sure and the comments from other people I’m sure are true (calling no one a liar here I just know nothing about there cases) but the items you have asked for, the change in owners the change in attitude the change in customer focus are starting to happen but it takes time to get rid of the old and start with the new,
As for the comments of “The power of Google means that this blog post sits online giving a number of alternative experiences from many customers across multiple Kwik Fit branches – far from moving on, it’s about providing a platform for comment.” I don’t think this is true as for the “giving a number of alternative experiences from many customers across multiple Kwik Fit branches “part it would suggest that you listen to all sides but when ever a happy retuning customer post on this blog you shot them down as soon as possible and belittle them until they don’t post again, only saying you are only interested in the bad comments and not the good, this I feel to be wrong as all sides of the story must be herd and informing people to come to there own decision,
These have and always will be my own views and thoughts I’m not told to say this and I do not represent Kwik-fit in anyway I am just a manager trying to do the job I was employed to do,
Hi I am currently working for Kwik-fit been there 6 years now and I am currently going through a stage were I feel intimidated and bullied by my manager and ops manager as they want me to go to a different branch 12 mile away and i cant get there ,but that’s not the branch I started at ,they are only doing it so that I walk ,and yet I have a family to feed I tried sorting it with the union but they aren’t botherd either yes it’s correct what everyone on here is saying if you don’t hit target u get the shit off your area manager about threatening with your jobs cos he is putting himself first for his bonus I. Have never worked for a bunch of monkeys in my life and if the customer doesn’t come in your to blame
Manager for kf take your head out of the corn flakes pal you are still a number like the rest of us like anyone else f**k up and your out that shit fit for you a bunch of bullies well higher up that is all you guys think about manager ,ops managers ect is pure bonus and what do us fitters get yea the ones that actually do the work a poxy £50 a month and our centre is doing 5k plus each day and manager comes out with £1500 bonus see there is some bullying in that don’t ya think!! Nobody I would advise to use these rip off merchants
hummm no name,
i do not think this is the place to start shouting about how hard done by you are,if you feel that your being bullyed by anyone do the same as the as any business and go to HR file a complaint, when this is done they have a LEGALE responsibility to do something about it! as for MAKING you move 12 miles away just so you can walk i dont think this is the whole story!
I have said this before i think as well, EVERY,EVERY company in the WORLD in retail has a target to hit from high street stores to supermarkets why should KF be any different?
As for your bonus, you work in a 5K a day centre thats a big centre, but you realise its a bonus???? you get your wage and then you get your bonus, the company does not HAVE to give that to you its an extra, why does the manager get such a high bonus, i dont know if it was that much i can say i have never got anywhere near that much, but your question was why? why do the people higher up get a better bonus? you can ask everyone in the world that question because its the same in every job in the world!
oh P.s. i dont like corn flakes and please dont call me pal
I took my car for an Mot at a Tyre Sales branch of Kwik fit in Coventry and after getting home noticed the floor pan had a bulge on the passenger side. Upon inspecting the underside of the vehicle it became apparent that the car had been damaged by incorrect jacking and the exhaust had been cracked also. The Mot mechanic had failed the vehicle on seatbelts not locking when they do and the rear brake efficiency but they are as the manufacturer intended which is 40% of the total braking force. Customer service have been useless and I must now pay for another Mot to see if the vehicle is structurally unsound and possibly a write off.
Try paying 300 quid for budget tyres and tracking which are in less than 2 weeks not road legal. then calling Merityre and getting a quote for Pirelli Nero Zero’s and full 4 wheel laser tracking, camber, toe etc. for CHEAPER than sh*tfit (sorry to steal Simon, but that is BRILLIANT!)
Bunch of scumbags…
Hi, my daughter took her car to the Branch in Aldershot, got a phone call saying it had failed due to light misalignment, to rectify would be £30, when went to pick the car up she was told one of the fitters was a mechanic and would need to be paid separately in cash………..I will be going there today to have a little chat………..
Cheers mate! This is exactly what I was Searching for.
After eight emails to Kwih-fit they continue to ignore my requests for refund of overcharging.
They held my car over New Year having displaced a broken coil spring on examination, saying car was now too dangerous to drive. They quoted £170. It finished up £180. I remarked they were overcharging. They, of course, denied it. Subsequently manager said he would refund if I could show a proper garage cheaper quote. I contacted seven. Six responded from under £100 to a whopping £122.Despite all the emails. Despite copied to Member of Parliament and BBC Watchdog. Despite the proof from Watchdog about their repeated overcharging and doing work which was not necessary. Despite the internet littered with similar complaints about them, they continue to regard themselves above the law!
Big mistake Kwik-fit!
I was recently issued a “Refusal of an MOT Test Certificate” by…
Kwik Fit, …………….. Southampton …….
The Failure being
(1)Offside front constant velocity joint gaiter damaged to the extent that it no longer prevents the ingress of dirt etc.
Advisory Items
(2) Nearside front anti roll bar rubber bush deteriorated but not resulting in excessive movement.
(3) Nearside front track rod end ball joint has slight play.
(4) Plastic Wheel trims fitted.
(5) Oil leak.
(6) Engine covers fitted obscuring some components in the engine bay.
When I asked if I had 10 working days to return the vehicle, they replied yes and then asked if I wanted them to quote for the work, which I found odd, I said no, I paid their “Special offer of £30 MOT” and left.
I ordered a new gaiter, and it arrived several days later, then the repair was commenced. During the procedure it became obvious that the original gaiter (which was marked with yellow crayon) was in serviceable condition, this was verified by a fully qualified mechanic, the wheel was put back on the vehicle, and booked to another MOT Station. No dialogue about Kwik Fit, or the vehicle was entered into with the next MOT station, either before or since. The vehicle was picked up, the £50 fee paid, and it passed without any advisories at all.
I believe that the fitters at the Kwik Fit branch above, are either incompetent at best, or fraudulent at worst in order to gain paid work.
This episode has cost me an extra £50 MOT, £8.40 for a gaiter I did not need, and many hours of my time.
I have report them to V.O.S.A, but I’m not holding my breath.
Car had an mot at kwick fit in a branch in scotland, passed with only two advisorys about back scock absorbers, drove the car not even 100 miles , brakes didn’t feel right, took it to another garage to see what the problem was ! Turns out brake pipes were corroded that badley they were burst, I’m pregnant and had my 3 children in this death trap, my other half went to kwick fit to be laughed at to be told brake pipes could corrode that much in a month! Luckly he works with cars and knows what he’s talkin bout, he foned kwick fit head office they tried givin him the same crap, he then threatend them with vosa and a lawyer! Half hour later there reginal manager called back they were on the phone for quiet a while, asked what we would like done, they were told that we wanted the repairs carried out free of charge because they had failed to notice we were driving a death trap , they agreed 20 mins later they picked my car up! Just got it delivered home tonight after 4 days its going to another garage in the morning for a check before I put my family back in it, I am devistated that someone would risk peoples lives because they are either doin dodgy mot’s or can’t be bothered doin there job, hopefully the car will be deamed safe , glad they have held there hands up and took responsibility , as for the wee shit that laughed bout my family being in a death trap, well karmas a bitch
I’m an ex employee of Kwik fit and can vouch about the bullying,it’s not just the customers getting ripped off its Also the employees
My partner works for a Kwik fit and they try to force them all to sell more than a customer needs. They don’t give the staff in a few centres I know of a lunch break and its been like that for over 10 years. when trying to argue it KF claim there is slack time inbetween cars, Im sure many people who have been to KF notice its always too busy for this so called slack time. How can a employee that doesn’t get a break of even ten mins be fully focused all the time. They have on several occasions kept the staff until nearly midnight to paint the centres after working a full day and then have them in again at 8.30 the next morning. they were not employed to be painters. the managers bully the employees all the time, but its always the top dogs word against the guy at the bottom. Its true they cannot post anything about KF on any social media even if its about not getting a lunch break or being kept at work til midnight or they will be sacked. the staff don’t want to sell more than they have to but they need the job to pay their bills. why don’t they get another job? because they are trained on Kwik fits credits and not all of these are the national needed quals required by other garages only some, leaving the employee to try to afford a pay cut and essentially a de-motion to move company.
Have used kwik fit Andover before and thought they were honest and trustworthy but who knows how I’ve been ripped off in the past.
Anyway I drove into get my car tracking checked thought I’d hit a pot hole they said it was fine but my tyre pressures were all over the place (strange as we’d checked them the week before?) anyway corrected them and said i must get my passenger side cv gater repaired asap as dangerous.
I have a fabulous mobile VW mobile mechanic who came out to check- apparently I had had this replaced last time round but as he called it cv boot didnt recognise this as the same.
When he looked under the car i have 2 screwdriver stab marks in the cv so now leaking and needs repair.
He has said he has come across this before and not to trust them.
He will take it up with kwik fit direct as they normally pay up pretty quick as dont want the bad press…
I hope they will as I have no paperwork from my visit so cant prove it was them.
Will write again to let you know with (hopefully) the good news that all paid and repaired this time by my VW guy.
Moral of the story don’t trust Kwik fit and get a second opinion,pretty shoddy that they are prepared to sabotage your car to get some work.
My partner starts working with kf this week any one any advice are they still this bad to work for, d u have to meet targets .