Skimlinks – totally devoid of customer service?

A very frustrated blog post indeed, today – and a warning to other content creators out there, too.

Skimlinks – it all looks sooo good on their website. But the reality is a tad different. And customer service? Devoid.

Here’s my experiences thusfar, as an example for other content creators to decide upon for themselves:

* Signed up, downloaded Skimlinks dashboard onto desktop.

* Plugins issued for my web guy to integrate into WordPress-based platform/website.

* He’s emailed Skimlinks a fair few times, and although we’re assured the plugins work from Skimlinks, they continue to highlight as not the case on the Bristol Editor site content management system. And, to be fair, I trust him and the entire WordPress platform far more than Skimlinks at this point.

* I’ve experienced issues in uploading content and links from Skimlinks – including a business contact who clicked through a Skimlinks-based content link, only to be warned of a significant Spyware issue from the incoming link, ie highly unstable.

* Three further emails from myself in a 10-day period to Skimlinks – all unanswered.

* Skimlinks system continues to be clunky and slow.

So, far from being a ’5 simple steps to start earning’ as touted by the Skimlinks site, it’s actually taken up a considerable amount of my time and my web guy’s time – and let’s face it, time is a commodity most content creators on tight deadlines just don’t have.

So, from this content creator – Skimlinks? A massive fail.

What’s your experience of Skimlinks? Or any other affiliate content-driven marketing programmes out there? Would love to know.

Bookmark and Share

15 Responses

  1. Hi there,

    I am the CEO of Skimlinks. I’m terribly sorry you have had this experience. We actually pride ourselves on our quality customer service, so your complaints are being taken seriously. I’ll get back to you once I understand what has happened from my team. Once again, my apologies, and let’s see how we can get this sorted.

    Kind regards,
    Alicia Navarro

  2. Hi Alice

    Many thanks – much appreciated.

    Having been impressed from the first article I saw on you and your business in Wired a while ago, my recent experiences of Skimlinks have been somewhat inconsistent. As I am sure you can appreciate. I look forward to getting resolution asap.

  3. Ethan Bauman says:

    Hi there-

    While we’re friendly with Alicia and Skimlinks, you may also want to try my company, VigLink. It’s a group of San Francisco technologist backed by Google that provides auto-affiliation and state of the art analytics.

    More details at http://www.viglink.com.

    Best,

    Ethan Bauman
    VP, BD.

  4. After reading a number of your posts I truly found this particular one to be great. I’ve got a blog also and would wish to repost a number of snips of your articles on my personal blog. Should it be all right if I do that so long I reference your web blog or build a inbound link to the post I took the snip from? If not I am aware of and would never do it with out your authorization . I have book marked this valuable post to twitter and flickr account intended for reference. Nevertheless appreciate it either way!

  5. Hi Ethan

    Many thanks for this thought-provoking comment. Much appreciated.

    Will be reviewing your information, of course.

  6. aaronbrody says:

    I’m not sure the revenue potential is worth it. From Squidoo’s blog: “The test run did not result in enough bonus revenue to make sustaining the project worthwhile, so we’re closing it and removing Skimlinks code from the site.”

  7. Hi Aaron

    Many thanks for the inputs – much appreciated. To be fair and balanced on this, I received a call from one of the London team within 24 hours of posting the blog, and they are looking into the issues with my web guy now.

    I just think it’s a shame that it’s taken online blogging to get a response following multiple unanswered emails. We’ll see what comes from the next round of conversations, and maybe – just maybe – I might have something positive to add.

  8. Michael says:

    I wouldn’t single out Skimlinks for either customer service or ROI. Please show me something that actually gives a return of some sort. I’m seriously thinking of removing all ads from one of the sites I administer. They are taking up space. Better to approach companies directly and work out some other deal or approach.

  9. Hi Michael

    I guess it depends on what you’re classifying as a ‘return’ really.

    Because, of course, a return can be delivered in a number of ways other than just financial, as I’m sure you appreciate.

  10. On balance I think it’s worth making the effort to develop targeted affiliate relationships with specific companies. Though I don’t have an affiliate marleting business model, I’ve tried it out with web hosting and had a good response, mainly because that’s one of the things I deal with editorially and professionally.

    On the other hand, Google Adsense has had no response at all – despite the clever algorithms that link ads to the content on the page. I think the key thing is to tie in the benefits of whatever marketing activity you are doing very closely with your editorial content. Make one sell the other – but make it transparent that this is what you are doing. I suspect people understand the links between editorial and advertising and like to be treated as adults who can decide whether to follow up a marketing invitation and whether your editorial is credible enough to justify it.

  11. Hi Simon

    Hope you’re well and may thanks for the comments – really useful.

    My main disappointment with Skimlinks has not been, of course, its failure to deliver on associated revenues. The disappointment has been linked in with the sheer hassle associated with trying to get the system up and running – even on a simple WordPress platform, such as mine here. Then the further issues on clunky uploading and malware warnings on Skimlink-provided URLs. Not good.

    Add this with the fact it took a disgruntled blog post to get a full response from Skimlinks which actually sought to address the problems – which are apparently now resolved, but not my confidence in them – and you’ll understand why I’m not a huge fan of their way of doing things. Your inputs are timely, useful and appreciated, as always.

  12. Pesh says:

    Well I guess I have viewed the other side of the coin here, Skimlinks looked brilliant, and I still think it has good earning potential for advertisers. It is slightly worrying that links are going through to hacked sites etc, but I guess ultimately with these affiliate programs you can’t totally and utterly control who you link to as an endorsement of trust. I think that’s why these advertisers and publishers provide full disclosure. As I read here: http://sphinn.com/story/157400 the links are redirected and are considered unlikely to pass any PR or trust as a result. This is a sign that the publishers are not taking responsibility for the users experience with something 3rd party on their site.

    If I got malware warnings on a trusted site like PC Advisor as seen in their forums here: http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=367679&forumid=16&sr=41

    - I’d probably kick up a fuss if I clicked on to a malware link! I hope quality control is getting better among Skimlinks advertisers as I see that it has such great potential – especially on fast moving sites!

  13. Hi Chris,

    We are so sorry that you felt your Skimlinks customer service experience was below par. You encountered a series of unfortunate and rarely occurring issues, no excuse, of course, and we can understand how this may have led you to lose confidence in us.

    For clarification, there was an issue with the Contact Us form on our downloadable SkimKit tool; which meant the messages you sent through that channel did not arrive to our account management team. We have since fixed the problem to ensure it doesn’t happen again. I know that you’ve now had extensive contact from our team, with many of your concerns addressed.

    As for your concerns over malware warnings on our links, this is not an issue associated with Skimlinks exclusively; this kind of warning can happen on any affiliate link. It usually only occurs on computer systems that have very strict security settings. We are not doing anything suspect, but some computer security software raises concerns with any type of affiliate link created by the large affiliate networks. I know they are working hard to educate these software programmes about what affiliate marketing is.

    It was unfortunate in your case, that the WordPress plugin showed an error in set up, despite being installed and working correctly. Your experience is unusual – but we have taken steps to ensure this error doesn’t happen again.

    We are deeply sorry you had to write a blog post to get our attention in this instance, but we hope that working closely with our team has now rectified all of your issues, and we will make sure you continue to experience outstanding service as a Skimlinks publisher.

    Kind regards,

    Alicia Navarro
    CEO
    Skimlinks

  14. Alien Bob says:

    I’m finding it hard to even get the plugin to work. Even tried the script but still nothing… I have to say though, I sent an email to customer care and got a full and detailed reply within 8 hours. Just a shame I can’t try out their service. I’ll try the above link off Ethan Bauman and see if that works better….

  15. Darren says:

    I use Skimlinks, I know this post is old now, but I have found them to be very slow. I understand that they are a multi-million £ business but only provide support from 10-6pm Mon-Fri. Wish they’d consider extending their support, it also takes too long to get a reply.

    They are a friendly bunch and helpful, just slow to respond.

Leave a Reply

Search Bristol Editor Website
Hootsuite Certified
Get Hootsuite Pro
advertise on the blog, click here to contact Chris
Advert - Clear Thought Consultancy, click here to visit the Clear Thought Consultancy Website
write a guest blog, click here to contact Chris
Advert - Amango Photography, click here to visit the Amango Photography Website
sponsor the blog, click here to contact Chris
Office space in Bristol - click here to find out more
advertise on the blog, click here to contact Chris
Advert - Ad Lib Recruitment, click here to visit the Ad Lib Recruitment Website
write a guest blog, click here to contact Chris
Advert - Bristol Media, click here to visit the Bristol Media Website
sponsor the blog, click here to contact Chris